The recently launched NHS Patient Feedback Challenge, run by the NHS Institute for Innovation and Improvement, is using new ways of working to share, spread and implement the measurement and improvement of patient experience across the NHS.
The Patient Feedback Challenge is about getting the NHS to use feedback from patients to improve services, by spreading the best approaches already out there. NHS organisations will be able to bid for funding, which will be used to help them spread their approaches to improving patient experience to new settings.
A web channel will be used to collect ideas and support the development of strong bids and projects. This ‘crowdsourcing’ of ideas is a fundamental part of the bidding process, giving organisations the chance to share their ideas, convince others of their value, get feedback to improve them and build links that will help ideas spread further. Once projects are chosen, the web channel will become the place to find out what is happening with each successful project.